Returns & Refunds Policy – Saint-VVS
At Saint-VVS we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 14 days of the delivery date, subject to the conditions below.
Return Period
You have 14 calendar days from the date you receive your order to request a return. After this period, returns will no longer be accepted.
Conditions for Returns
To be eligible for a return and refund, the following strict conditions must be met:
- The item must be unused, unworn, undamaged and in its original condition.
- All original packaging, tags, certificates (if applicable) and protective materials must be included and undamaged.
- The item must not show any signs of wear, scratches, polish marks, or alterations.
- Personalized, engraved, or custom-made items cannot be returned.
- You must request a return authorization (RMA) from us before sending the item back. Unauthorized returns will be refused.
How to Request a Return
1. Contact us within 14 days of delivery via email and provide your order number, reason for return, and clear photos of the item (front, back, and close-ups of any details).
2. Wait for our written approval and Return Authorization (RMA) number.
3. Pack the item securely in its original packaging and include the RMA number clearly on the outside of the package.
4. Ship the item back to us at your own expense using a trackable and insured shipping method. We strongly recommend fully insured shipping, as we are not responsible for items lost or damaged during return transit.
Inspection Process
Upon receipt, every returned item is carefully inspected.
We reserve the right to refuse a return or issue only a partial refund if:
- The item shows any signs of use, wear, or damage
- Original packaging or accessories are missing or damaged
- The item does not match the condition in which it was originally shipped
- The return was not authorized in advance
In case of doubt regarding the condition of the item, our decision is final.
Refunds
If the return is approved after inspection:
- You will receive a full refund of the product price (excluding original shipping costs, unless the item is defective or incorrect).
- Refunds are processed to the original payment method within 7–14 business days after approval.
- Return shipping costs are non-refundable, except in cases of defective or incorrect items.
Important Anti-Fraud Measures
To protect both our customers and our business, the following rules apply:
- We may request additional verification (such as proof of identity or photos of the unboxing) in case of high-value orders or suspicious return patterns.
- Multiple returns from the same customer or address may result in future return requests being declined.
- Items that have been cleaned, polished, resized, or altered in any way will not be accepted.
- We do not accept returns of items that appear to have been worn or used for photography, social media, or temporary purposes.
- Any attempt to return a different or substituted item will result in the package being refused and no refund being issued.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos. In these cases we will cover the return shipping costs and arrange a replacement or full refund.
Contact
For all return requests, please contact us at:
Info@saintvvs.com
Please include your order number in every message.
By placing an order with Saint-VVS, you agree to the terms of this Returns & Refunds Policy.