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Frequently Asked Questions
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All our pieces are made with high-quality 925 sterling silver, solid gold, or gold vermeil. Every item is carefully inspected and comes with a quality guarantee. We only use premium materials that are tarnish-resistant and hypoallergenic.
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We ship the same day if you order before 6 PM; otherwise, we ship the next day. Orders placed within Europe usually arrive in 2–5 business days. International shipping takes 5–10 business days depending on the destination. Express shipping options are available at checkout.
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Yes, we offer free shipping on all orders over €99,99 within Europe. Smaller orders have a low flat-rate shipping fee.
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You can return or exchange your jewelry within 30 days of delivery. Items must be unworn, in original packaging, and in perfect condition. Custom or engraved pieces are non-returnable.
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Yes. All our 925 sterling silver and gold vermeil jewelry is nickel-free and safe for sensitive skin.
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Yes, every order can be beautifully gift-wrapped with a luxury box, ribbon, and personalized card at no extra charge.
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Personalized and custom orders take 5–10 business days to produce before shipping.